Shipping & Handling
Shipping is a flat rate of $12 Australia-wide, no matter what the size and weight of your order, or how many items you order. This flat rate is made up of shipping, handling and packaging costs, includes order tracking, and is inclusive of GST.*
Shipping is FREE Australia-wide when you spend $150 or more in a single order!**
We deliver Australia-wide through Australia Post for the majority of orders. For larger orders, we may sometimes use a courier. Either way, we will provide you with a tracking number upon despatch of your order which you can use to track your parcel’s movements online.
FAST ORDER DESPATCH!
Your order will be despatched from our premises within 1 working day of your payment being received and cleared.
DELIVERY TIMEFRAME GUIDELINE
Once your order has left our premises/has been despatched, it is in the hands of Australia Post. (Or, in some cases, another carrier.) Delivery time/days will be dependent upon on your location.
Please refer to the table below for your state’s delivery days timeframe.
Please note, the delivery days quoted in the table below are for orders that are sent via Australia Post and are a guide only — they are not 100% guaranteed.
NSW | 1–3 working days |
ACT | 1–3 working days |
VIC | 2–4 working days |
QLD | 2–4 working days |
SA | 3–5 working days |
TAS | 4–6 working days |
WA | 4–6+ working days |
NT | 4–6+ working days |
The lower number in the table is for metropolitan areas within the state, whilst the higher number is for non-metropolitan/remote areas within the state. If you are in an extremely remote or difficult-to-access area, it may take even longer than the higher number quoted in the table.
URGENT ORDERS & EXPRESS SHIPPING
If your order is urgent and you would prefer faster shipping, please contact us for options available.
INTERNATIONAL ORDERS
We currently ship within Australia only, although international enquiries are welcome. Please contact us.
TERMS AND CONDITIONS
*Flat Rate: the $12 flat rate is our current flat rate shipping fee. This rate is subject to change or removal (i.e. reverting back to our previous freight-by-weight calculation method), at any time, and without notice. Additional costs may apply for extremely large, extremely heavy or extremely bulky orders and extremely remote delivery addresses. The current flat rate shipping fee is for standard delivery only — not same-day or express deliveries.
**Free Delivery: free delivery for all orders of $150 or more is our current free delivery offer. This offer is subject to change or removal, at any time, and without notice. Additional costs may apply for extremely large, extremely heavy or extremely bulky orders and extremely remote delivery addresses. The current free delivery offer is for standard delivery only — not same-day or express deliveries. To receive free delivery, your goods order value must be $150 or more after any discounts are applied. This $150 value must be for goods only — it cannot include the $12 flat rate shipping fee.